Refund policy
Refund Policy
Last updated: July 26, 2026
Our Promise to You
At Paws & Peace, we want you to feel confident when shopping with us. If something is not right with your order, we will review the issue and work to make it right when appropriate.
Please review this policy before placing an order.
30-Day Satisfaction Commitment
We offer a 30-Day Satisfaction Commitment on eligible orders.
If you are not satisfied with your purchase, please contact us within 30 days of delivery at:
We will review your request and may offer a replacement, store credit, partial refund, or refund depending on the situation.
Every pet is different, and results may vary. Our products are not guaranteed to produce the same result for every pet.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number
• A brief description of the issue
• Clear photos of the item and packaging
Once reviewed, we may send a replacement at no additional cost or issue a refund when appropriate.
In many cases, damaged or incorrect items do not need to be returned. Our support team will let you know the next step after reviewing your request.
Change-of-Mind Returns
Unopened, unused items in their original packaging may be eligible for return within 30 days of delivery.
Customers are responsible for return shipping costs on change-of-mind returns unless the item arrived damaged, defective, or incorrect.
Please contact us first before sending any item back. Returns sent without prior approval may not be accepted.
Opened or Used Items
For safety and hygiene reasons, opened or used items may not be eligible for return.
This may include, but is not limited to:
• Calming chews or consumable products
• Grooming or hygiene products
• Lick mats or feeding items after use
• Beds, wraps, or pet products showing signs of wear
• Items damaged due to misuse, improper handling, or normal wear and tear
If you are unsure whether your item qualifies, contact us and we will review your request.
Refund Processing
If your refund is approved, it will be issued to the original payment method when possible.
Approved refunds are usually processed within 5–10 business days. Your bank or payment provider may take additional time to post the credit to your account.
Replacements
If your item arrives damaged, defective, or incorrect, we may offer a replacement at no additional cost.
Replacement availability may depend on inventory and product availability at the time your request is reviewed.
Lost or Missing Orders
If tracking shows your order was delivered but you did not receive it, please contact us within 7 days of the delivery scan.
We will review the situation and help with the next steps when appropriate.
If tracking has not updated for an extended period, contact us so we can review the order status.
Contact Us
For return, refund, replacement, or order concerns, contact us at:
Please include your order number, a brief explanation, and photos or video if the item arrived damaged, defective, or incorrect.
We aim to respond within 1–2 business days, Monday through Friday.