Privacy policy
Privacy Policy
Last updated: July 26, 2026
Paws & Peace operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Paws & Peace is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details, including your name, billing address, shipping address, phone number, and email address.
Financial and payment information, including payment card information, transaction details, form of payment, payment confirmation, and other payment-related details. Payment information is processed through secure third-party payment providers.
Account information, including your username, password, preferences, settings, and account activity if you create an account.
Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
Communications with us, including information you include when contacting customer support or sending us an inquiry.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, place an order, contact us, sign up for emails, use the Services, or otherwise provide us with your information.
Automatically through the Services, including from your device, browser, cookies, pixels, and similar technologies when you visit or use our website.
From service providers, including companies that help us operate our store, process payments, fulfill orders, provide customer support, deliver emails, analyze website activity, prevent fraud, and improve the Services.
From partners or other third parties, including advertising, analytics, marketing, and platform partners where permitted by law.
How We Use Your Personal Information
Depending on how you interact with us or which parts of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping, send order updates, provide customer support, process returns or exchanges, create and manage accounts, remember preferences, enable reviews, improve our website, and create a more customized shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing emails when permitted, showing relevant advertisements, measuring advertising performance, and improving our marketing efforts.
You may opt out of promotional emails at any time by using the unsubscribe link in our emails.
Security and Fraud Prevention
We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect and prevent fraud, investigate possible illegal or unsafe activity, protect our store, and secure the Services.
If you create an account, you are responsible for keeping your login credentials safe. We recommend that you do not share your username, password, or account access details with anyone else.
Communicating with You
We use your personal information to provide customer support, respond to questions, send order-related updates, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable law, respond to valid legal process, enforce our terms and policies, investigate potential violations, participate in legal proceedings, and protect the rights, safety, and security of Paws & Peace, our customers, and others.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business, operational, legal, or compliance purposes, subject to this Privacy Policy.
These circumstances may include:
With Shopify, vendors, service providers, and other third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analytics, cloud storage, IT services, customer support, marketing, advertising, fraud prevention, and website functionality.
With business and marketing partners who help us provide marketing services, measure advertising performance, and show relevant advertising.
When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as when shipping products to you or using social media tools, widgets, or integrations.
With affiliates or within our corporate group, if applicable.
In connection with a business transaction, such as a merger, acquisition, reorganization, bankruptcy, or sale of assets.
To comply with applicable legal obligations, respond to subpoenas, court orders, search warrants, or similar requests, enforce our terms and policies, and protect or defend the Services, our rights, our customers, or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers that may be located outside the country where you live, in order to operate, protect, and improve the Services.
We may also use Shopify features that help protect, grow, and improve our business. These features may use information obtained from your interactions with our store, Shopify, and other merchants.
In some circumstances, Shopify may be responsible for processing your personal information, including responding to certain requests to exercise privacy rights. To learn more about how Shopify uses personal information and any rights you may have, you can visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties.
If you follow links to websites not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms and conditions.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.
Information you provide on public or semi-public platforms, including social media platforms, may be viewable by other users of those platforms and may be used by third parties according to their own policies.
Our inclusion of third-party links does not, by itself, imply endorsement of those platforms, their content, or their operators.
Children’s Data
The Services are not intended for use by children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe a child has provided us with personal information, you may contact us using the information below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable privacy laws, personal information of individuals under 16 years of age.
Security and Retention of Your Information
We use reasonable safeguards designed to protect personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
Information sent to us may not be secure while in transit. We recommend that you do not send sensitive or confidential information through unsecured channels.
How long we retain personal information depends on several factors, including whether we need the information to provide the Services, maintain your account, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, or enforce agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.
Right to Access / Know
You may have the right to request access to personal information we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to another party, where applicable.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of personal information or the processing of personal information for targeted advertising, as those terms are defined under applicable privacy laws.
You may exercise these rights through the privacy choices tool or instructions provided on our website, where available.
Global Privacy Control
If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat that signal as an opt-out request for the device and browser used to visit our website, where required by applicable law.
Other than Global Privacy Control, we do not currently recognize other “Do Not Track” signals that may be sent from your browser or device.
Managing Communication Preferences
We may send promotional emails where permitted by law. You may opt out of promotional emails at any time by using the unsubscribe link in our emails.
If you opt out of promotional emails, we may still send non-promotional emails, such as order confirmations, shipping updates, account notices, or customer support communications.
Exercising Your Rights
You may exercise your privacy rights where indicated on the Services or by contacting us using the contact information below.
We will not discriminate against you for exercising your privacy rights.
We may need to verify your identity before processing certain requests, as permitted or required by law.
You may also designate an authorized agent to submit a request on your behalf where permitted by applicable law. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf and may ask you to verify your identity directly with us.
We will respond to your request within the time required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact information below.
Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process personal information outside the country where you live.
If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant authority, where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice where required by applicable law.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us at: