FAQ
Orders & Shipping
Q: Do you offer free shipping?
A: Yes! Every order ships free within the United States — no minimum order required. Free U.S. shipping is automatically applied at checkout.
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days after processing. You'll receive a tracking number by email once your order ships.
Q: Do you ship internationally?
A: At this time, we ship within the United States only. We hope to expand internationally in the future — stay tuned!
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking email. You can also track your order anytime at account.pawsandpeaceshop.com.
Q: Can I change or cancel my order after placing it?
A: We begin processing orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. Please contact us as soon as possible and we'll do our best to help.
Products & Ingredients
Q: Are your calming products safe for all dogs?
A: Our products are formulated for adult dogs and are non-medicated, making them a gentle option for everyday use. If your dog is pregnant, nursing, very young, elderly, or on medication, we recommend consulting your vet before use.
Q: Are the calming chews medication-free?
A: Yes. Our calming chews use natural botanical ingredients like L-Theanine, Chamomile Extract, and Valerian Root — no pharmaceuticals, no sedatives, no harsh chemicals.
Q: What sizes are the calming beds available in?
A: Our beds come in multiple sizes. The DreamPaws™ Ortho-Comfort Calming Bed is available in 32"x22"x5" (Medium), and the NestNook™ beds come in L and XL. Size details are listed on each product page.
Q: How long does it take to see results from the calming chews?
A: Every dog is different. Many dog owners notice a calmer demeanor within 30–60 minutes of the first dose. For best results, use consistently as part of your dog's daily routine for at least 2–3 weeks.
Q: How do I use the CalmLeaf™ Therapy Lick Mat?
A: Spread your dog's favorite soft treat — peanut butter, plain yogurt, or wet food — across the textured surface. Place it in front of your dog during stressful moments. The repetitive licking action naturally triggers calming hormones. The mat is dishwasher-safe for easy cleaning.
Q: Can I use multiple Paws&Peace products together?
A: Absolutely. Many customers pair the lick mat with the calming chews for a layered approach to anxiety relief. The ZenStart™ Essential Calming Kit is designed specifically for this — it bundles our most trusted calming tools together.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that arrive damaged, defective, or incorrect. Please contact us with your order number and a photo of the issue and we'll make it right.
Q: What if my dog doesn't respond to the product?
A: We stand behind every purchase with our 30-Day Satisfaction Commitment. If you're not satisfied with your experience, reach out to our support team and we'll work with you to find the best solution.
Q: How do I start a return or exchange?
A: Email us through our Contact page with your order number and a description of the issue. Our support team replies within 1–2 business days.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Diners Club.
Q: Do you offer buy now, pay later?
A: Yes! Shop Pay Installments lets you split your order into 4 interest-free payments. You'll see this option at checkout automatically.
Q: Do you have a discount for first-time customers?
A: Yes — sign up for our email list and receive 10% off your first order. You can subscribe on our Pet Supplies page.
About Paws&Peace
Q: Who is behind Paws&Peace?
A: Paws&Peace was founded by a healthcare professional with a background in dental hygiene and human anatomy. This science-backed perspective drives every product we select — because we believe dogs deserve the same thoughtful, evidence-informed care that we'd give our human patients.
Q: Are your products vet-approved?
A: Our products are vet-inspired, meaning they are developed with principles aligned with veterinary guidance on non-medicated anxiety relief. We always recommend consulting your own veterinarian for advice specific to your dog's health needs.
Q: How do I contact Paws&Peace?
A: You can reach our support team through our Contact page. We reply to all inquiries within 1–2 business days, Monday through Friday.