FAQ

Orders & Shipping

Q: Do you offer free shipping?
A: Yes. We offer free standard U.S. shipping on every order — no minimum required.

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Standard U.S. delivery typically takes 7–14 business days after shipment. You’ll receive a tracking number by email once your order ships.

Q: Do you ship internationally?
A: At this time, we ship within the United States only. We hope to expand internationally in the future.

Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking email. You can also track your order on our website using your order number and email address.

Products & The Calm System

Q: Are your products safe for dogs and cats?
A: Our products are thoughtfully selected for everyday pet comfort, enrichment, grooming, and non-medicated wellness support. Always use products as directed and review the product details before purchasing. If your pet has medical conditions, takes medication, is pregnant, nursing, has special dietary needs, or shows sudden behavior changes, we recommend consulting your veterinarian before use.

Q: What is The Paws & Peace Calm System?
A: The Paws & Peace Calm System is our layered approach to building a calmer routine for your pet. First, identify your pet’s stressful moments, such as storms, travel, grooming, time alone, vet visits, or changes in routine. Next, choose comfort-focused products that fit your pet’s needs. Finally, use them consistently as part of a calm daily routine.

Q: Which product is right for my pet?
A: It depends on your pet’s needs and routine:

  • Time-alone support: ZenStart™ Essential Calming Kit or ZenVest™ Comfort Wrap

  • Storms, loud noises, or travel: ZenVest™ Comfort Wrap or calming support products

  • Grooming and bath time: Grooming Glove or Silicone Lick Mat

  • Everyday enrichment: Silicone Lick Mat or calming routine tools

  • Rest and settling down: DreamPaws™ Ortho-Comfort Calming Bed

  • Multiple stressful moments: Consider a bundle or layered comfort routine

Q: How long does it take to see results?
A: Results vary by pet. Some pets may respond quickly to comfort items like beds, wraps, lick mats, or grooming tools, while others may need more time, consistency, and routine. For ongoing anxiety, sudden behavior changes, or medical concerns, we recommend speaking with your veterinarian.

Q: Can I use multiple products together?
A: Yes. Many pet owners use multiple comfort-focused products together as part of a routine. For example, a quiet space, cozy bed, lick mat, comfort wrap, and calming support product may work together to help create a more settled environment. Always introduce new products gradually and monitor your pet’s response.

Returns & Guarantee

Q: What is your return policy?
A: We offer a 30-Day Satisfaction Commitment on eligible orders. If you are not satisfied with your purchase, contact us within 30 days of delivery and we’ll review the issue and help make it right through a replacement, store credit, or refund when appropriate.

Q: How do I start a return or exchange?
A: Email our support team at support@pawsandpeaceshop.com with your order number and reason for the return. We typically respond within 1–2 business days.

Q: What if my item arrived damaged or incorrect?
A: We’re sorry that happened. Please email support@pawsandpeaceshop.com with your order number and a clear photo of the item and packaging. Once reviewed, we’ll help with a replacement or another appropriate solution.

General Questions

Q: Are the products suitable for all breeds and sizes?
A: Many of our products are suitable for a wide range of breeds and sizes, but fit and use can vary by product. Please check each product page for sizing, use instructions, and product-specific details before ordering.

Q: Do your products contain medication or sedatives?
A: Our comfort and routine-support products are selected as non-medicated options. They are not intended to diagnose, treat, cure, or prevent any disease or behavioral condition. If your pet has ongoing anxiety, medical concerns, or takes medication, consult your veterinarian before use.

Q: How can I contact Paws & Peace?
A: You can reach us at support@pawsandpeaceshop.com. We are a small, pet-loving team and aim to respond to all inquiries within 1–2 business days.