Terms of service

Last updated: July 26, 2026

Welcome to Paws & Peace.

These Terms of Service govern your use of our website, pawsandpeaceshop.com, and your purchase of products from Paws & Peace. By visiting our website, using our services, or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing from our store.

Overview

This website is operated by Paws & Peace. Throughout the site, the terms “we,” “us,” and “our” refer to Paws & Peace.

By accessing our website or purchasing products from us, you engage in our service and agree to follow these Terms, our Privacy Policy, our Refund Policy, and any other policies posted on our website.

If you do not agree to these Terms, you should not use our website or purchase from our store.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our website or products for any illegal or unauthorized purpose.

You agree not to interfere with the security, operation, or proper function of our website.

Product Information

We do our best to provide accurate product descriptions, images, pricing, availability, sizing details, and product information.

However, we do not guarantee that all product information will always be error-free, complete, or current.

Product colors, packaging, sizes, labels, and details may vary slightly from what appears on your screen due to device settings, product updates, supplier updates, or normal manufacturing differences.

We reserve the right to update, modify, discontinue, or limit the availability of any product at any time without notice.

Product Use Disclaimer

Paws & Peace products are selected for everyday pet comfort, grooming, enrichment, rest, and non-medicated wellness support.

Our products are not intended to diagnose, treat, cure, or prevent any disease or behavioral condition.

If your pet has ongoing anxiety, sudden behavior changes, medical conditions, takes medication, is pregnant, nursing, has special dietary needs, or is under veterinary care, consult your veterinarian before use.

Always review product details, sizing, ingredients, instructions, and warnings before use.

Always supervise your pet when introducing new products, including grooming tools, lick mats, beds, comfort wraps, enrichment items, chews, or other pet supplies.

Orders & Payments

When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.

All prices are listed in U.S. dollars unless otherwise stated.

Payment is processed securely through third-party payment providers. We do not store your full payment card information.

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, payment issues, pricing errors, inventory issues, incorrect information, or violation of these Terms.

Shipping & Delivery

We offer free standard U.S. shipping on every order — no minimum required.

Orders are processed within 1–3 business days after your order is placed.

Standard U.S. delivery typically takes 7–14 business days after shipment.

At this time, we ship within the United States only.

Delivery times are estimates and may vary due to carrier delays, weather, address issues, order volume, fulfillment processing, holidays, or other circumstances outside our control.

Some orders may be fulfilled through trusted fulfillment partners.

We are not responsible for delays, returned packages, or lost deliveries caused by incorrect or incomplete shipping information provided at checkout.

If you notice an address mistake, contact us as soon as possible at support@pawsandpeaceshop.com. We cannot guarantee changes after an order has been processed or shipped.

Returns, Refunds & Replacements

Our return, refund, and replacement process is outlined separately in our Refund Policy, which is incorporated into these Terms by reference.

By purchasing from our store, you agree to the conditions outlined in that policy.

If you have an issue with your order, please contact us first at:

support@pawsandpeaceshop.com

Accuracy of Billing and Account Information

You agree to provide accurate billing, shipping, and account information for all purchases.

If your information is incorrect, incomplete, or appears fraudulent, your order may be delayed, canceled, or refused.

You agree to promptly update your account and contact information so we can complete transactions and contact you when needed.

Third-Party Services

Our store may use third-party services for payment processing, order fulfillment, shipping, analytics, advertising, email communication, customer support, website functionality, and other business operations.

These third-party services may have their own terms, policies, and privacy practices.

We are not responsible for the actions, policies, content, or services of third parties outside our control.

Website Content and Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, branding, design elements, and page content, belongs to Paws & Peace or is used with permission.

You may not copy, reproduce, sell, distribute, modify, or use our website content for commercial purposes without our written permission.

User Comments, Reviews, and Feedback

If you submit reviews, comments, photos, feedback, testimonials, or other content to us, you agree that we may use it for customer support, product improvement, website display, marketing, or business purposes where permitted by law.

You agree not to submit false, misleading, abusive, unlawful, offensive, or infringing content.

We reserve the right to remove or reject content that violates these Terms or our store standards.

Prohibited Uses

You may not use our website or products:

• For unlawful purposes
• To violate any laws or regulations
• To infringe on intellectual property rights
• To submit false or misleading information
• To upload malicious code or interfere with website security
• To harass, abuse, defame, threaten, or harm others
• To attempt unauthorized access to our systems
• To interfere with the operation of our website or services

Violation of these Terms may result in cancellation of orders, restriction of access, or other appropriate action.

Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, availability, or other details.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, even after an order has been submitted.

Chargebacks and Payment Disputes

We encourage customers to contact us first at support@pawsandpeaceshop.com before filing a chargeback or payment dispute.

Most order issues can be reviewed and resolved directly through our support team.

Filing a dispute before contacting us may delay the resolution process.

Limitation of Liability

To the fullest extent permitted by law, Paws & Peace is not liable for indirect, incidental, special, punitive, or consequential damages related to your use of our website, products, or services.

Your use of our website and products is at your own risk.

Nothing in these Terms limits rights that cannot be limited under applicable law.

No Guarantee of Results

Every pet is different, and results may vary.

We do not guarantee that any product will produce a specific result for every pet.

Our products are intended to support comfort-focused routines and everyday pet care, not to replace veterinary diagnosis, treatment, or professional advice.