Refund Policy

Return & Refund Policy

Last updated: December 25, 2025

At Paws & Peace, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.

Because our products are fulfilled through third-party suppliers and fulfillment partners (including Zendrop), we follow a structured policy to ensure fairness to both our customers and our business.

1. Eligibility for Returns

We accept returns only in the following cases:

  • The item arrived damaged

  • The item is defective

  • The wrong item was received

To be eligible:

  • You must contact us within 7 days of delivery

  • You must provide clear photo or video evidence of the issue

  • Items must be unused and in original condition unless damaged upon arrival

📌 We do not accept returns for buyer’s remorse, incorrect sizing, or change of mind.

2. Non-Returnable Items

The following items are non-returnable:

  • Items marked Final Sale

  • Items damaged due to normal wear and tear

  • Items damaged due to misuse, neglect, or improper handling

  • Items returned without prior authorization

This policy is standard for dropshipping and protects against abuse.

3. Refunds

Once your claim is reviewed and approved:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days, depending on your bank or payment provider

Refunds may be issued as:

  • A full refund

  • A partial refund

  • A replacement item

The resolution method is determined on a case-by-case basis.

4. Replacements

If your item arrives damaged or defective, we may offer a free replacement instead of a refund.

Replacements are sent at no additional cost and typically do not require returning the damaged item.

5. Shipping Issues & Delays

Our products are shipped from fulfillment partners, including international warehouses.

  • Delivery times are estimates, not guarantees

  • We are not responsible for delays caused by:

    • Carriers

    • Customs

    • Weather

    • Incorrect address information provided at checkout

📦 Orders marked as “Delivered” by the carrier but not received must be reported within 7 days.

6. Lost or Missing Orders

If an order appears lost in transit:

  • Contact us within 7 days of the last tracking update

  • We will work with the carrier and fulfillment partner to investigate

  • A replacement or refund may be issued depending on the outcome

7. Chargebacks & Disputes

We encourage customers to contact us before filing a chargeback or payment dispute.

Unauthorized chargebacks may result in:

  • Order cancellation

  • Account restriction

We are happy to resolve issues directly when possible.

8. Contact Us

For all return, refund, or replacement requests, please contact us at:

📧 support@pawsandpeaceshop.com

Include:

  • Your order number

  • A brief description of the issue

  • Photos or video evidence (if applicable)

Frequently asked questions
Q: Is it safe for all dogs?A: Yes, it’s made with pet-safe, non-toxic materials.

Q: Is it safe for all dogs?

A: Yes, it’s made with pet-safe, non-toxic materials. These will be carefully marked before purchase.
When will I get my order?

Q: Will this make my dog sleepy or sedated?

A: No. Our solutions are non-medicated and non-sedative, helping your dog stay calm without losing energy or personality.
Where are your products manufactured?

Q: Are your products vet-approved?

A: Our formulas are inspired by veterinary science and designed with your pet’s safety and well-being in mind.
How much does shipping cost?

Q: How long does shipping take?

A: Orders are typically processed within 1–2 business days and delivered within 5–10 business days depending on your location.