Returns & Refunds

Last updated: August 2, 2026

If something is not right with your order, we want to fix it. Here is exactly how it works, including the parts most stores bury.

The 30-Day Satisfaction Commitment

If you are not satisfied with your purchase, contact us within 30 days of delivery and we will review your request and work to make it right — through a replacement, store credit, partial refund, or full refund, depending on the situation.

Every request is reviewed case by case by a real person, not an automated rule.

Start here: email support@pawsandpeaceshop.com with your order number and what went wrong.

Find your situation

What happened	Deadline	Who pays return shipping	Typical outcome
Arrived damaged, defective, or incorrect	7 days from delivery	We do — and usually no return is needed	Free replacement or refund
Never arrived (tracking says delivered)	7 days from the delivery scan	Not applicable	Reviewed with the carrier
Changed your mind, item unopened	30 days from delivery	You do	Refund once we receive it
Opened it and it did not work for your pet	30 days from delivery	Case by case	Reviewed under the Satisfaction Commitment
Wrong size ordered	30 days from delivery	You do, if unused	Refund or replacement in correct size

Damaged, defective, or incorrect items

Your order number
A brief description of the issue
Clear photos or video of the item and the packaging it arrived in

Once reviewed, we will send a replacement at no cost to you or issue a refund. In most cases you will not need to ship the item back — we will tell you either way after reviewing.

Change-of-mind returns

Unopened, unused items in their original packaging may be returned within 30 days of delivery.

Email us for approval before shipping anything back. Returns sent without prior authorization may not be accepted, and we cannot issue a refund for an item we cannot identify.

You are responsible for return shipping costs on change-of-mind returns. We recommend a trackable service — we cannot refund a return we never receive.

What we cannot take back

For safety and hygiene reasons, some items are not eligible for return once opened or used:

Calming chews, supplements, and other consumables that have been opened
Used grooming or hygiene products, including wipes and grooming gloves
Lick mats and feeding items after use
Beds, wraps, and apparel showing signs of use, wear, hair, or odor
Items damaged by misuse, neglect, improper handling, or normal wear and tear
Items marked Final Sale
Items returned without prior authorization

If you are unsure whether your item qualifies, just ask. Being outside this list does not automatically mean no — the Satisfaction Commitment still applies, and we review opened items case by case.

Canceling or changing an order

Orders enter processing within 1–3 business days. Email us as soon as possible with your order number — if it has not entered fulfillment, we can usually cancel or change it. Once shipped, an order cannot be recalled, but the 30-Day Satisfaction Commitment still applies.

Exchanges

We do not process automatic exchanges. If you need a different size or product, email us. Depending on the item, we will either send a replacement or refund the original so you can reorder — whichever gets you sorted faster.

How refunds are processed

Approved refunds are issued to your original payment method whenever possible.

Step	Timing
We reply to your request	1–2 business days
We review and decide	Usually same reply, sometimes 1–2 more days
Refund issued after approval	5–10 business days
Your bank posts the credit	Varies by provider

Depending on the situation, the resolution may be a full refund, a partial refund, store credit, or a replacement item.

Replacements

If your item arrived damaged, defective, or incorrect, we may send a replacement at no additional cost. Replacement availability depends on inventory at the time your request is reviewed. If the item is unavailable, we will offer a refund instead.

A note on results

Every pet is different, and results vary. Our products are non-medicated comfort and routine support items, and we cannot guarantee the same outcome for every pet. That is exactly why the 30-Day Satisfaction Commitment exists — if a product did not work for your pet, tell us and we will review it.

Before you file a chargeback

Please contact us first. Nearly every order issue can be resolved directly, and usually faster than a bank dispute. Filing a chargeback before reaching out freezes the order and delays the resolution for everyone.