Help & Trust Center
Everything you need to know about ordering from Paws & Peace — shipping, returns, product safety, and how to reach a real person. Most answers are one click away.
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Your tracking number is emailed as soon as your order ships. It can take 1–2 business days after that for the carrier to post the first scan.
Quick answers
| Question | Answer |
|---|---|
| Do you offer free shipping? | Yes — free standard U.S. shipping on every order, no minimum. Shipping details |
| When will my order arrive? | Supplements and calming chews ship from a U.S. warehouse and typically arrive in about 2–5 business days. Beds, wraps, and larger items take 1–3 business days to process plus 7–14 business days in transit. Shipping details |
| Why did only part of my order arrive? | Different items ship at different speeds, so orders often arrive in separate packages with their own tracking numbers. Shipping details |
| Do you ship outside the U.S.? | Not yet. We currently ship within the United States only. Shipping details |
| Can I return something? | Yes — we offer a 30-Day Satisfaction Commitment on eligible orders. Returns & refunds |
| My item arrived damaged or wrong. | Email us within 7 days of delivery with photos and we will make it right. Start here |
| Are your products medicated? | No. Everything we carry is non-medicated comfort and routine support. Product safety |
| How fast do you reply? | Within 1–2 business days, Monday through Friday. Contact support |
Browse by topic
Orders & delivery
- Shipping & Delivery — costs, timelines, tracking, delays, and address changes
- Track Your Order — live status and carrier tracking
Returns & refunds
- Returns & Refunds — the 30-Day Satisfaction Commitment, eligibility, and how refunds are processed
Products
- Product Safety & Use — how to introduce new items, supervision, and when to call your vet
- Full FAQ — sizing, results, using products together, and more
Company
- About Paws & Peace — who we are and how we choose products
- Contact Support — email, hours, and what to include
Legal & privacy
What you can count on
- Free U.S. shipping on every order. No minimum, no surprise fees at checkout.
- Fast delivery on supplements and chews. These ship from a U.S. warehouse and usually arrive within about 2–5 business days.
- A 30-Day Satisfaction Commitment on eligible orders. If something is not right, we review it and work to make it right.
- Secure checkout. We accept major credit and debit cards, Shop Pay, Apple Pay, and Google Pay. Payments are processed by secure third-party providers — we never see or store your full card details.
- Clear product labeling. Our products are non-medicated and are not intended to diagnose, treat, cure, or prevent any disease or behavioral condition.
- Real people. We are a small, pet-loving team based in Orlando, Florida, and we answer our own email.
Still need help?
Email: support@pawsandpeaceshop.com
Support hours: Monday–Friday, 9:00 AM – 5:00 PM ET
Response time: Within 1–2 business days
Mailing address: 2212 S Chickasaw Trail, Suite 1013, Orlando, FL 32825, United States
Please include your order number so we can help you faster.