Shipping & Delivery

Last updated: August 2, 2026

Here is exactly what happens after you place an order, and how long each step takes. No surprises at checkout.

Shipping is free

We offer free standard shipping on every U.S. order — no minimum spend, no handling fee, no charge added at checkout. Applicable sales tax is calculated at checkout where required.

How long it takes

Delivery speed depends on what you order. Most of our supplements and calming chews ship from a U.S. warehouse and arrive quickly. Larger comfort items travel further and take longer.

What you ordered	Processing	In transit	Typical total
Supplements, calming chews, and wellness support Calming and wellness chews, supplements, dental and grooming wipes, calming diffusers	Usually ships within 1 business day	2–4 business days	About 2–5 business days
Beds, wraps, and larger comfort items Calming beds, comfort wraps and vests, carriers, grooming tools, toys, and accessories	1–3 business days	7–14 business days	Roughly 2–3 weeks

Business days are Monday through Friday, excluding holidays. All timeframes are estimates, not guarantees.

Why some items arrive faster than others

We would rather explain this upfront than have you wonder.

Paws & Peace is a small business. Rather than marking up products to cover the cost of running our own warehouse, we work with trusted fulfillment partners who ship directly to you. That keeps our prices lower and lets us offer free shipping on every order with no minimum.

Our supplements and calming chews are stocked in a U.S. warehouse, so they usually go out the same or next business day and land on your doorstep within the week. Our larger comfort items — beds, wraps, carriers — ship from further away, which adds transit time.

If you need something by a specific date, please email us before ordering and we will tell you honestly whether it is realistic.

Orders with multiple items

This one is worth knowing before you order. If your order mixes fast-shipping supplements with a bed, wrap, or other larger item, those items will almost certainly arrive separately and on different days — sometimes more than a week apart. Each shipment gets its own tracking number.

That is normal and does not mean part of your order has gone missing. If a shipment has not arrived within its expected window above, email us and we will check on it.

Where we ship

We currently ship within the United States only. We do not offer international shipping at this time, though we hope to expand in the future.

Tracking your order

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also check status any time in your account:

Track your order →

Please allow 1–2 business days after you receive the tracking email for the carrier to post the first scan. A tracking number that shows no movement immediately is normal and usually means the label was created but the package has not been scanned yet.

Delays

Delivery estimates can be affected by carrier backlogs, weather, address problems, high order volume, fulfillment processing, and holiday periods.

If your tracking has not updated in 7 or more calendar days, email support@pawsandpeaceshop.com with your order number and we will investigate with the carrier.

Changing or canceling an order

Contact us as soon as you can. Supplements and calming chews often ship within a single business day, so the window to change those orders is short. Larger comfort items enter processing within 1–3 business days.

Email support@pawsandpeaceshop.com with your order number and what you need changed. If your order has not entered fulfillment yet, we can usually update or cancel it. Once it has shipped, we cannot recall it — but you can still use our 30-Day Satisfaction Commitment.

Incorrect or incomplete addresses

Customers are responsible for entering a correct, complete shipping address at checkout, including apartment and suite numbers.

If you spot a mistake, email us immediately. We will do our best, but we cannot guarantee changes once an order has been processed or shipped. Paws & Peace is not responsible for delays, returned packages, or lost deliveries caused by incorrect or incomplete address information provided at checkout.

Lost or missing orders

If tracking shows your order was delivered but you did not receive it, please contact us within 7 days of the delivery scan.

Before you email, it helps to check around your property, with neighbors and household members, and with your building's front desk or mailroom. Carriers also sometimes scan a package as delivered a day before it actually arrives.

If it still has not turned up, email us with your order number and we will review the situation and help with next steps.